Refund and Returns Policy
At Focus Factor Extra Strength, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. Please review our Refund and Returns Policy below.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return:
- Items must be unused, unopened, and in their original packaging
- Products must not be damaged or altered
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing times may vary depending on your bank or payment provider
Shipping fees are generally non-refundable unless the return is due to our error or a damaged product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will work quickly to resolve the issue through a replacement or refund when applicable.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Non-Returnable Items
The following items may not be eligible for return:
- Opened or used products
- Clearance or final sale items
- Gift cards or promotional items
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping service for returned items.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our website contact page. Thank you for choosing Focus Factor Extra Strength.